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Refunds, Exchanges & Returns

 

Boymom is so sure you will LOVE our products that we have a 60 day guarantee! You may return or exchange your boymom items as follows within our 60 day policy:

Exchanges:

To be eligible for an exchange, your item must be unused and in the same condition that you received it.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for an exchange.  

We require a receipt or proof of purchase and a check for $4.00 along with your exchange (no check required for returns). Please include a note indicating desired size and/or style.  

Please ship the exchange to us and include the following information; a copy of the packing slip, a note indicating which item you would like to exchange and the size needed. 

If you don't have the original packing slip or the item was a gift, then please include the order number, the first and last name or the email on the order so we can process the exchange. 

The item(s) will need to be sent to Boymom Returns, 10717 Plano Rd, Suite 400, Dallas, TX 75238.  We will process the exchange as soon as possible.  

Refunds: 

To be eligible for a refund, your item must be unused and in the same condition that you received it.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. ORIGINAL SHIPPING/HANDLING CHARGES ARE NON-REFUNDABLE. There are certain situations where only partial refunds are granted (if applicable).  Additional non-returnable items:  Gift cards

The item(s) will need to be sent to Boymom Returns, 10717 Plano Rd, Suite 400, Dallas, TX 75238.  We will process the refund as soon as possible.  

If you have any questions please call us at 214-484-2911 or email us at help@boymomdesigns.com.

 

 

 

 

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